· Manage data analytics and campaign analysis by ensuring the database is segmented effectively for the data-driven Loyalty Programs.
· Plan and analysis customer behavior to understand customers and grow the business.
· Oversee direct communications with customers through the CRM.
· Coordinate with all departments to ensure the CRM works effectively for all aspects of the company.
· Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
· Understanding key customer individual needs and addressing these.
· Develop and implement marketing techniques that will drive new customers.
· Lead and implement directions and strategies to manage CRM activities to ensure effective business operations aligning with organization’s goals and objectives.
· Plan and Manage budget.
· A bachelor’s degree in administration or a related field.
· At Least 6 years of experience in CRM
· Good knowledge in database management and Familiar with CRM system
· Good attitude, good analytical and strong communication skills
· Good command in English
· Computer literacy in MS office
Email : email@example.com
Tel : 0-2264-5081